/*
 * A folha "Pedir ajuda" da porta única (08/10/2026; quadro "Tickets e porta única", aprovado).
 * public/js/novo/pedir-ajuda.js desenha; aqui só o visual, no molde da folha do bilhete (boletim.css):
 * de baixo no celular, no meio no computador. O verde fica só no botão principal de cada tela.
 */
html.pa-aberta { overflow: hidden; }
/* A bolha do chat (lusa-chat.js) fica por cima de tudo: some enquanto a folha está aberta. */
html.pa-aberta #lc-bubble, html.pa-aberta #lc-preview { display: none !important; }
.pa-fundo { position: fixed; inset: 0; z-index: 1300; display: flex; align-items: flex-end; justify-content: center; background: rgba(0, 0, 0, .6); }
.pa-folha { width: 100%; max-width: 480px; max-height: 92dvh; overflow: auto; overscroll-behavior: contain; box-sizing: border-box; display: flex; flex-direction: column; gap: 12px;
    padding: 18px 16px calc(24px + env(safe-area-inset-bottom, 0px)); border-radius: 22px 22px 0 0; background: var(--nv-cartao, #1b1f24);
    border: 1px solid var(--nv-linha, #2a3037); border-bottom: 0; color: #fff; font-family: inherit; font-size: 14px; line-height: 1.4; }
.pa-cab { display: flex; align-items: center; gap: 10px; }
.pa-cab b { flex: 1; min-width: 0; font-size: 18px; overflow-wrap: anywhere; }
.pa-icone-botao { flex: none; width: 44px; height: 44px; display: grid; place-items: center; border-radius: 12px; border: 1px solid var(--nv-linha-2, #3a424b);
    background: var(--nv-fundo-2, #15181c); color: #fff; cursor: pointer; }
.pa-icone-botao[hidden] { display: none; }
.pa-corpo { display: flex; flex-direction: column; gap: 12px; }
.pa-pergunta { font-size: 14px; color: var(--nv-texto-2, #b9bec5); }
.pa-pergunta.forte { font-size: 15px; font-weight: 700; color: #fff; }

/* ---- "Sobre o que é?" */
.pa-grade { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.pa-opcao { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px; min-height: 122px; padding: 12px 8px; box-sizing: border-box;
    border-radius: 14px; border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo-2, #15181c); color: #fff; font: inherit; font-size: 15px; font-weight: 700; cursor: pointer; }
.pa-opcao img { width: 64px; height: 64px; }
.pa-linha { display: flex; align-items: center; gap: 12px; min-height: 60px; padding: 0 14px 0 10px; box-sizing: border-box; border-radius: 14px;
    border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo-2, #15181c); color: #fff; font: inherit; font-size: 15px; font-weight: 700; text-align: left; cursor: pointer; }
.pa-linha img { width: 42px; height: 42px; }
.pa-linha svg { margin-left: auto; color: var(--nv-texto-3, #8b929b); }
.pa-opcao:hover, .pa-linha:hover, .pa-bilhete:hover, .pa-motivo:hover { border-color: #56606b; }
.pa-atalho { display: flex; align-items: center; gap: 10px; min-height: 48px; padding: 0 12px 0 8px; border-radius: 12px; background: rgba(255, 212, 59, .08);
    border: 1px solid rgba(255, 212, 59, .28); color: #fff; font-size: 13.5px; font-weight: 700; text-decoration: none; }
.pa-atalho img { width: 34px; height: 34px; }
.pa-atalho b { margin-left: auto; color: #ffd43b; white-space: nowrap; }

/* ---- "Qual bilhete?" */
.pa-lista { display: flex; flex-direction: column; gap: 8px; }
.pa-bilhete { display: flex; align-items: center; gap: 12px; min-height: 64px; padding: 8px 12px 8px 8px; box-sizing: border-box; border-radius: 12px;
    border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo-2, #15181c); color: #fff; font: inherit; text-align: left; cursor: pointer; }
.pa-bilhete img { width: 40px; height: 40px; flex: none; }
.pa-bilhete-texto { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.pa-bilhete-texto b, .pa-bilhete-texto span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pa-bilhete-texto b { font-size: 14px; }
.pa-bilhete-texto span { font-size: 12.5px; color: var(--nv-texto-2, #b9bec5); }
.pa-bilhete-fim { flex: none; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; }
.pa-bilhete-fim b { font-size: 13.5px; color: #ffd43b; }
.pa-codigo { display: flex; flex-direction: column; gap: 8px; margin: 0; }
.pa-codigo label { font-size: 12.5px; color: var(--nv-texto-3, #8b929b); }
.pa-codigo-linha { display: flex; gap: 8px; }
.pa-codigo-linha input { flex: 1; min-width: 0; height: 46px; padding: 0 14px; box-sizing: border-box; border-radius: 12px; border: 1px solid var(--nv-linha-2, #3a424b);
    background: var(--nv-fundo, #0e1013); color: #fff; font: inherit; font-size: 16px; letter-spacing: .5px; text-transform: uppercase; }
.pa-codigo-linha input::placeholder { text-transform: none; letter-spacing: 0; color: var(--nv-texto-3, #737a83); }
.pa-codigo-linha .pa-botao { min-height: 46px; padding: 0 16px; }

/* ---- selos */
.pa-chip { display: inline-flex; align-items: center; padding: 2px 7px; border-radius: 6px; font-size: 10px; font-weight: 800; letter-spacing: .02em; text-transform: uppercase; white-space: nowrap; }
.pa-chip.espera { background: rgba(255, 212, 59, .14); color: #ffd43b; }
.pa-chip.ok { background: rgba(74, 222, 128, .15); color: #4ade80; }
.pa-chip.neutro { background: #2a3037; color: var(--nv-texto-2, #b9bec5); }

/* ---- resposta pronta */
.pa-resumo { display: flex; flex-direction: column; gap: 4px; padding: 12px 14px; border-radius: 12px; background: var(--nv-fundo, #0e1013); border: 1px solid var(--nv-linha, #2a3037); }
.pa-resumo span { font-size: 12.5px; color: var(--nv-texto-3, #8b929b); }
.pa-resumo span.claro { color: var(--nv-texto-2, #b9bec5); }
.pa-resumo b { font-size: 15px; overflow-wrap: anywhere; }
.pa-resumo b.ouro { color: #ffd43b; }
.pa-resumo.compacto { gap: 2px; padding: 10px 14px; }
.pa-resumo.compacto b { font-size: 14px; }
.pa-fato { display: flex; gap: 12px; align-items: flex-start; padding: 14px; border-radius: 14px; background: var(--nv-fundo-2, #15181c); border: 1px solid var(--nv-linha-2, #3a424b); }
.pa-fato img { width: 52px; height: 52px; flex: none; }
.pa-fato div { display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.pa-fato b { font-size: 15px; }
.pa-fato span { font-size: 13.5px; line-height: 1.45; color: var(--nv-texto-2, #b9bec5); }

/* ---- botões */
.pa-botao { display: flex; align-items: center; justify-content: center; gap: 8px; min-height: 50px; padding: 0 16px; box-sizing: border-box; border: 0; border-radius: 12px;
    background: var(--nv-verde, #00ff88); color: #04140c; font: inherit; font-size: 15px; font-weight: 800; text-align: center; text-decoration: none; cursor: pointer; }
.pa-botao.sec { border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo-2, #15181c); color: #fff; font-weight: 700; }
.pa-botao:disabled { opacity: .5; cursor: default; }
.pa-folha a.pa-botao { color: #04140c; }
.pa-folha a.pa-botao.sec { color: #fff; }

/* ---- triagem */
.pa-campo { display: flex; flex-direction: column; gap: 8px; min-width: 0; margin: 0; padding: 0; border: 0; }
.pa-campo legend { padding: 0; margin-bottom: 8px; }
.pa-rotulo { font-size: 12.5px; color: var(--nv-texto-3, #8b929b); }
.pa-motivos { display: flex; flex-direction: column; gap: 8px; }
.pa-motivo { display: flex; align-items: center; justify-content: space-between; gap: 10px; min-height: 52px; padding: 0 14px; box-sizing: border-box; border-radius: 12px;
    border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo-2, #15181c); color: #fff; font: inherit; font-size: 15px; font-weight: 600; text-align: left; cursor: pointer; }
.pa-motivo svg { flex: none; color: var(--nv-verde, #00ff88); }
.pa-motivo[aria-pressed="true"] { border-color: var(--nv-verde, #00ff88); background: rgba(0, 255, 136, .08); }
.pa-campo textarea { padding: 12px 14px; box-sizing: border-box; border-radius: 12px; border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo, #0e1013);
    color: #fff; font: inherit; font-size: 16px; resize: none; }
.pa-campo textarea:focus, .pa-valor:focus-within, .pa-codigo-linha input:focus { outline: none; border-color: var(--nv-verde, #00ff88); }
.pa-valor { display: flex; align-items: center; height: 46px; box-sizing: border-box; border-radius: 12px; border: 1px solid var(--nv-linha-2, #3a424b); background: var(--nv-fundo, #0e1013); }
.pa-valor span { padding: 0 6px 0 14px; color: var(--nv-texto-3, #8b929b); font-weight: 700; }
.pa-valor input { flex: 1; min-width: 0; height: 100%; padding: 0 14px 0 0; border: 0; background: transparent; color: #fff; font: inherit; font-size: 16px; }
.pa-valor input:focus { outline: none; }
.pa-anexo { display: flex; align-items: center; gap: 10px; min-height: 56px; padding: 8px 12px; box-sizing: border-box; border-radius: 12px; border: 1px dashed var(--nv-linha-2, #3a424b);
    background: var(--nv-fundo, #0e1013); color: #fff; font-size: 14px; font-weight: 700; cursor: pointer; }
.pa-anexo svg { color: var(--nv-texto-3, #8b929b); }
.pa-anexo img { width: 40px; height: 40px; flex: none; object-fit: cover; border-radius: 8px; }
.pa-anexo span { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pa-anexo small { margin-left: auto; color: var(--nv-verde, #00ff88); font-size: 13px; font-weight: 800; }
.pa-anexo.com { border-style: solid; }
.pa-erro { margin: 0; padding: 10px 12px; border-radius: 10px; background: rgba(255, 138, 106, .1); color: #ffb39e; font-size: 13.5px; line-height: 1.4; }
.pa-nota { margin: 0; font-size: 12.5px; line-height: 1.45; color: var(--nv-texto-4, #737a83); text-align: center; }

/* ---- aberto, em análise, chat */
.pa-heroi { display: flex; flex-direction: column; align-items: center; gap: 8px; padding: 8px 8px 4px; text-align: center; }
.pa-heroi img { width: 132px; height: 132px; }
.pa-heroi b { font-size: 22px; letter-spacing: -.01em; }
.pa-heroi span { max-width: 310px; font-size: 14px; line-height: 1.5; color: var(--nv-texto-2, #b9bec5); }
.pa-ticket { display: flex; align-items: center; gap: 12px; padding: 12px 14px 12px 10px; border-radius: 14px; background: var(--nv-fundo-2, #15181c); border: 1px solid var(--nv-linha-2, #3a424b); }
.pa-ticket img { width: 52px; height: 52px; flex: none; }
.pa-ticket div { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.pa-ticket b { font-size: 14.5px; }
.pa-ticket div span { font-size: 12.5px; color: var(--nv-texto-2, #b9bec5); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ---- espera e vazio */
.pa-espera { display: flex; align-items: center; justify-content: center; gap: 10px; padding: 34px 0; color: var(--nv-texto-2, #b9bec5); }
.pa-gira { width: 18px; height: 18px; border-radius: 50%; border: 2px solid #2a3037; border-top-color: var(--nv-verde, #00ff88); animation: pa-girar .8s linear infinite; }
@keyframes pa-girar { to { transform: rotate(360deg); } }
.pa-vazio { display: flex; flex-direction: column; align-items: center; gap: 6px; padding: 18px 8px; text-align: center; }
.pa-vazio b { font-size: 15px; }
.pa-vazio span { font-size: 13px; color: var(--nv-texto-3, #8b929b); }
.pa-vazio .pa-botao { margin-top: 6px; }
.pa-opcao:focus-visible, .pa-linha:focus-visible, .pa-bilhete:focus-visible, .pa-motivo:focus-visible, .pa-botao:focus-visible, .pa-icone-botao:focus-visible, .pa-atalho:focus-visible, .pa-anexo:focus-within {
    outline: 2px solid var(--nv-verde, #00ff88); outline-offset: 2px; }
@media (prefers-reduced-motion: reduce) { .pa-gira { animation-duration: 2s; } }

@media (min-width: 760px) {
    .pa-fundo { align-items: center; }
    .pa-folha { border-radius: 18px; border-bottom: 1px solid var(--nv-linha, #2a3037); padding-bottom: 20px; }
}

/* ---- a aba Tickets do sino (public/js/novo/sino.js) */
.ln-tk { display: grid; grid-template-columns: 40px minmax(0, 1fr); gap: 12px; align-items: center; padding: 12px 14px; border-bottom: 1px solid #2d3238; color: #fff !important; text-decoration: none; }
.ln-tk:hover { background: rgba(255, 255, 255, .04); }
.ln-tk.nova { background: rgba(0, 255, 136, .05); }
.ln-tk.fechado { opacity: .7; }
.ln-tk img { width: 40px; height: 40px; }
.ln-tk-texto { display: flex; flex-direction: column; gap: 3px; min-width: 0; }
.ln-tk-topo { display: flex; align-items: center; gap: 8px; min-width: 0; }
.ln-tk-topo i { flex: none; width: 7px; height: 7px; border-radius: 50%; background: #00ff88; }
.ln-tk-topo b { flex: 1; min-width: 0; font-size: 13.6px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ln-tk-topo small { flex: none; font-size: 10.5px; color: #6c7177; }
.ln-tk-linha { display: flex; align-items: center; gap: 8px; min-width: 0; }
.ln-tk-linha > span:first-child { min-width: 0; font-size: 12.5px; color: #b8bcc2; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ln-tk-chip { margin-left: auto; flex: none; display: inline-flex; padding: 2px 7px; border-radius: 6px; font-size: 10px; font-weight: 800; letter-spacing: .02em; text-transform: uppercase; }
.ln-tk-chip.espera { background: rgba(255, 212, 59, .14); color: #ffd43b; }
.ln-tk-chip.ok { background: rgba(74, 222, 128, .15); color: #4ade80; }
.ln-tk-chip.neutro { background: #2a3037; color: #b9bec5; }
.ln-tk-vazio { display: flex; flex-direction: column; align-items: center; gap: 10px; }
.ln-tk-pedir { min-height: 36px; padding: 0 16px; border-radius: 999px; border: 1px solid #3a424b; background: transparent; color: #fff; font: inherit; font-size: 13px; font-weight: 800; cursor: pointer; }

/* ---- a novidade de Meus tickets (public/js/novo/dica-tickets.js) */
.lusa-dica-tk { position: fixed; z-index: 1200; width: min(300px, calc(100vw - 24px)); display: flex; flex-direction: column; gap: 8px; padding: 16px; box-sizing: border-box;
    border-radius: 14px; background: #101d18; border: 1px solid rgba(0, 255, 136, .5); box-shadow: 0 18px 44px rgba(0, 0, 0, .6); color: #fff; font: 500 14px/1.45 Inter, system-ui, sans-serif;
    animation: lusa-dica-tk-entrar .35s ease-out; }
.lusa-dica-tk::before { content: ""; position: absolute; left: -7px; top: 22px; width: 12px; height: 12px; transform: rotate(45deg); background: #101d18;
    border-left: 1px solid rgba(0, 255, 136, .5); border-bottom: 1px solid rgba(0, 255, 136, .5); }
.lusa-dica-tk.embaixo::before { left: var(--seta, 24px); top: -7px; border-bottom: 0; border-top: 1px solid rgba(0, 255, 136, .5); }
.lusa-dica-tk-selo { display: flex; align-items: center; gap: 7px; font-size: 11.5px; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; color: #ffd43b; }
.lusa-dica-tk-selo i { width: 7px; height: 7px; border-radius: 50%; background: #e63946; }
.lusa-dica-tk-cab { display: flex; align-items: center; gap: 12px; }
.lusa-dica-tk-cab img { width: 56px; height: 56px; flex: none; }
.lusa-dica-tk-cab b { font-size: 17px; line-height: 1.3; }
.lusa-dica-tk p { margin: 0; color: #b9bec5; }
.lusa-dica-tk-acoes { display: flex; gap: 8px; margin-top: 4px; }
.lusa-dica-tk-acoes button, .lusa-dica-tk-acoes a { display: inline-flex; align-items: center; height: 36px; padding: 0 16px; border-radius: 999px; border: 0; background: #1b1f24;
    color: #fff !important; font: inherit; font-size: 13.5px; font-weight: 800; text-decoration: none; cursor: pointer; }
.lusa-dica-tk-acoes .verde { background: #00ff88; color: #0e1013 !important; }
@keyframes lusa-dica-tk-entrar { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) { .lusa-dica-tk { animation: none; } }